At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Account Service Advisor" to join our team in "Burnaby, Canada".
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
•Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
•Compilesanalyses and reports statistical data and trends relating to service level compliance and operational effectiveness
•Leads the account and works toward building Client relations
•Focus on Gaps and Process improvements
•Suggest and share ITIL Best practices and help implement the same
•Adapts communication techniques for audiences at multiple internal and external levels
•Monitor alerts and manages Critical Incidents from a Service Management perspective and not technical
•Manages vendor relationship
•Allocates work and mentors others
Typically, 8+ years of relevant experience or equivalent combination of education and work experience with 2+ years of knowledge and experience with ServiceNow.
•A strong understanding of ITIL processes and principles and ITIL certification are required
•Strong verbal and written communication skills
•Strong ability to create and document processes.
•Leadership skills that enablehigh-level service delivery processes and associated projects
•Experience with handling multiple accounts
•Competencies in conflict resolution, customer service, facilitation, and executive presentation
•Owns one or more service delivery processes with a deep understanding of the primary subject area and a broad understanding of related ITIL subject areas
•Leads continuous improvement activities in support of client or internal business processes
•Undergraduate degree or equivalent combination of education and work experience
•Handles diverse issues and leads projects that contribute to the company's success
• Participate in enterprise-wide, cross-disciplinary business strategy projects, including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the reduction or repurposing of FTEs.
For more information email email@example.com About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientatio.n, gender identity, or any other class protected by law Job Segment:
Consulting, Information Systems, Change Management, Technology, Management
Customer Service and Support Information Technology