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Account Manager - Telecommunications and IT

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Job Location icon
Burnaby, BC
Surrey, BC
Vancouver, BC
Job Type icon
Full Time
Job Category icon
Sales and Marketing

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Our client is a telecommunications service provider, that deals with both residential customers, as well as clients on a small business and enterprise level.

They have been around for over three decades, have already made their mark on the industry, but are looking to take things to the next level!

They have grandiose plans for the near future, and are currently looking at bringing on an Account Manager

Job Summary

Reporting to the Director of Sales, the Account Manager (“AM”) is responsible for business impact and client strategy for the full sales/business/technical lifecycle as it pertains to an assigned client base. They are responsible for an ongoing business relationship between Uniserve and the client, and are the primary business contact for questions and concerns regarding service delivery. The AM is responsible for escalating client issues as required.

This position up-sells product, services to assigned clients and projects work by developing a thorough understanding of the client’s business needs. The AM works closely with the tech team and Director, Operations on technical matters.

Candidates must be able to legally work in Canada. 

Tasks And Responsibilities

  • Manages the business relationship for assigned managed service clients
  • Identifies opportunities for managed service clients
  • Identifies business impact
  • Turns opportunities into projects
  • Develop the client strategy
  • Manages at least $80K in MRR and upsells at least 20% for profitability of managed service clients

Skills, Experience And Qualifications

  • CompTIA Certifications: IT Fundamentals
  • Sales experience with selling relevant services and products
  • Possess a track record of managing the client commitment, negotiation, and closing of the sales process
  • Budgeting and financial knowledge
  • Demonstrated level of success in the development of client relationships
  • Enjoy working with Clients and external audiences
  • High energy and drive with good negotiation skills
  • Proficient with general office applications
  • Strong organizational, presentation, and client service skills
  • Skill in preparing written communications and materials
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate data entry
  • Self-motivated with the ability to work in a fast-moving environment
  • Thorough knowledge of ConnectWise or similar CRM is an asset
  • Is accountable and takes ownership of their personal workload and seeks resources when required
  • Must have attention to detail to pursue quality in the accomplishment of tasks, regardless of the volume of duties encountered.

Benefits And Perks

  • Group Benefits Plan
  • Career growth and professional development
  • Discounted internet and VOIP services
  • Work-life harmony
  • Monthly employee social activities

If this position sounds appealing to you then please send your resume to [email protected] with the subject - Account Manager and please include your salary expectations 

Posted: March 19, 2018
Closes:May 18, 2018