TELUS Business Solutions Public Sector sales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions. The Account Manager responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities. An Account Managers develops and drives account strategy, build strategic alliances with their clients and TELUS' Solution Partners, and manage relationships within TELUS' Public Sector Municipal and Post-Secondary customer base. This job level will be for an Account Manager managing roughly 100 customer accounts across British Columbia.
The Account Manager takes the lead on three key business objectives:
•Seeking new and expanded customer growth by identifying areas where TELUS can bring value to customers in addressing their business strategy, opportunities and challenges
•Understanding TELUS' broad portfolio of wireless and wireline products and services in a manner that enables TELUS to position its value to the client against the competitive market options available
•Validating and qualify the right opportunities to engage on, and engage effectively with the client to reach a successful outcome with the client in a timely manner
These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. The Challenge (Key Deliverables):
•Build solid relationships with your clients that maintain high customer satisfaction and Likelihood to Recommend
•Maintain and grow TELUS' business solutions within your client base
•To consistently deliver on monthly sales targets and quotas Responsibilities:
•Building trust, loyalty and solid long-term relationships with key decision-makers
•Cold calling into the Service and Business Units of our clients to develop and expand upon existing client relationships
•Owning executive-level client relationships, strategic business planning and service delivery
•Understanding your client's business strategies, objectives, challenges and priorities within both the ICT and Business areas
•Understanding the buying cycles, processes and motives of your client's
•Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value
•Utilizing client business plan to create account plans
•Promoting and selling all of TELUS' solution portfolio across its traditional network and mobility services, Unified Communication & Collaboration, Customer Experience Management, to TELUS' Managed IT and Security Services
•Conducting "needs analysis" for clients' wireless and wireline services
•Delivering the right solution for clients' evolving business requirements with prompt and efficient service
•Negotiation & entering into contractual agreements in accordance with TELUS' policy and procedures
•Providing accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets
•Positively represent TELUS values at work and in the community
• Experience with, or an affinity for, volunteerism and community involvement is a decided asset Qualifications: Required Knowledge:
•Business solution and technical sales knowledge
•Knowledge of the telecom communications and Public Sector industries is an asset
•Solution selling or customer-centric sales methodology knowledge and experience is an asset Required Skills, Abilities and Experience:
•3 to 5+ years of successful sales experience in the IT or telecommunications industry
•Evidence of selling and effectively managing customer relationships
•Previous experience in one of the following verticals would be an asset: Public Sector/Municipalities, Post-Secondary
•Ability to think and act strategically, including navigation through all levels of a client or prospect organization
•Selecting and qualifying profitable opportunities
•Ability to deliver on growth and profitability
•Demonstrated success managing both short and long-term selling cycles while effectively and consistently applying a multi-step step selling process/methodology
•Knowledge of SFDC (Salesforce) would be an asset, but not mandatory
•Local travel is required: A valid driver's license is required (driving abstract/record will be reviewed and must meet the TELUS Corporate standard); you must provide your own vehicle; vehicle allowance is part of Total Rewards for people in sales positions Required Professional Designation/Certification:
• Post-secondary education or equivalent experience (sales experience blended with new business development) Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values
and delivering on our Customers First commitments
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.