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FortisBC Energy

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Canadian owned and operated, FortisBC touches the lives of our customers every day, providing approximately 1.1 million customers across BC the energy needed for their homes, schools and businesses. From electricity, natural gas and natural gas for transportation to propane and thermal energy, we deliver approximately 21% of the total energy consumed in BC, more than any other utility in the province. We do so with 2,200 employees all focused on quality service and customer satisfaction.

We are committed to building strong relationships with customers, stakeholders and First Nations, giving back to communities, promoting safety, and caring for the environment. These responsibilities are vital to our business. While safety and service are paramount, we also believe in encouraging energy efficiency and developing new energy solutions.

Lower Mainland
Natural gas operations are based out of the Surrey office providing service to customers across the province. A natural gas customer contact centre and billing operations is located in Burnaby.

Northern BC
A second natural gas customer contact centre is located in Prince George.

Southern Interior
Electricity operations are based out of the Kelowna office providing service to customers directly and indirectly throughout the southern interior, with the electricity contact centre and IT operations located in Trail.

Vancouver Island
The Victoria office supports natural gas service across Vancouver Island.