De Armond Management Ltd (DMLtd) has a full time position open for a new team member. DMLtd is a Victoria based company which encompasses three distinct divisions, each with their own staff and services.
Division 1, Podium Conference Specialists, plans, organizes and delivers exceptional national and international conferences for a wide range of scientific, academic and research based clients. Event management stands at the core of this division and from this position we offer clients a continuum of products and services.
Division 2, Conference Manager Software, is an award-winning SaaS registration, abstract submission and membership application designed specifically to meet the needs of conference organizers. In partnership with our Podium Conference division, Conference Manager simplifies our clients’ event planning by centralizing all key data in one integrated package.
Division 3, CMT Environmental Control, has been in the business of manufacturing high-quality hand crafted air filters since the mid 1980’s. Our filters are purchased by the wind energy industry and residential service providers across North America and around the world. A green energy product our filters maximize air quality in both the wind energy towers and personal residences by reducing various allergens, pollutants and other airborne contaminants that may enter these environments.
Your time will be spent providing a wide range of technical support primarily to the Conference Manager and Podium divisions. For Conference Manager, you will be responding to inquiries, providing online demos, training and supporting clients, and working with the development team on our 2.0 release. Regular duties will include responding to client support requests and sales inquiries, training new users, working with developers to identify and repair bugs, providing quality assurance testing, and generating ideas for new features.
In addition, you will provide technical support for our own systems and staff in the office and remotely, including software and technical support for workstations, laptops and printers. For our Podium clients you will be involved in providing technical support and assistance with webinars, online meetings, social media and the development/production of online content generated from our client’s conferences.
If you see yourself as someone who thrives in supporting clients and colleagues in mastering their technical environments across a diverse range of activities, this will be your ideal position.
Suitable candidates approach life inspired by Stephen Covey’s 7 Habits of Highly Effective People and will have a strong customer service background in a software or technical support environment, including experience in delivering online demos as an integral part of the sales process. Experience in both Mac and Windows environments is required. Previous experience with JoinMe, Adobe Connect, Office365, Sharepoint and Dynamics CRM is an asset.
This is an exciting fast-paced position offering a great deal of variety and exposure to a diverse group of clients and events on a worldwide basis. You must enjoy working to tight deadlines and on multiple projects with finite completion dates. Your previous professional industry experience combined with excellent interpersonal and organizational skills, a values-based, customer-service orientation and a belief that ‘work’ truly can be ‘fun’ will make you a positive addition to our growing team.
De Armond Management Ltd does not currently have any available jobs.