Conference Manager Software, is an award-winning SaaS registration, abstract submission and membership application designed specifically to meet the needs of conference organizers. In partnership with our Podium Conference division, Conference Manager simplifies our clients’ event planning by centralizing all key data in one integrated package.
Your time will be spent providing a wide range of technical support primarily to the Conference Manager and Podium divisions. For Conference Manager, you will be responding to inquiries, providing online demos, training and supporting clients, and working with the development team on our 2.0 release. Regular duties will include responding to client support requests and sales inquiries, training new users, working with developers to identify and repair bugs, providing quality assurance testing, and generating ideas for new features.
In addition, you will provide technical support for our own systems and staff in the office and remotely, including software and technical support for workstations, laptops and printers. For our Podium clients you will be involved in providing technical support and assistance with webinars, online meetings, social media and the development/production of online content generated from our client’s conferences.
Suitable candidates approach life inspired by Stephen Covey’s 7 Habits of Highly Effective People and will have a strong customer service background in a software or technical support environment, including experience in delivering online demos as an integral part of the sales process. Experience in both Mac and Windows environments is required.
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