{"id":8355,"date":"2022-04-26T10:18:18","date_gmt":"2022-04-26T17:18:18","guid":{"rendered":"https:\/\/www.bcjobs.ca\/blog\/?p=8355"},"modified":"2022-04-26T10:18:18","modified_gmt":"2022-04-26T17:18:18","slug":"a-guide-to-conflict-resolution","status":"publish","type":"post","link":"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/","title":{"rendered":"A Guide to Conflict Resolution"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Conflict resolution is a part of communication skills. You need to be observant, understand verbal and non-verbal clues, and how to use them accordingly. The one resolving the issue has to keep their emotions in check while doing their best to see from another\u2019s perspective.\u00a0<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_50 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-6a08eb2b25236\" aria-hidden=\"true\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6a08eb2b25236\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#What_is_conflict_resolution\" title=\"What is conflict resolution?\">What is conflict resolution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#How_to_resolve_conflicts_in_the_workplace\" title=\"How to resolve conflicts in the workplace\">How to resolve conflicts in the workplace<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Take_a_deep_breath\" title=\"Take a deep breath\">Take a deep breath<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Find_a_quiet_place_for_discussion\" title=\"Find a quiet place for discussion\">Find a quiet place for discussion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Give_a_voice_to_the_conflict\" title=\"Give a voice to the conflict\">Give a voice to the conflict<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Look_at_it_from_the_other%E2%80%99s_perspective\" title=\"Look at it from the other\u2019s perspective\">Look at it from the other\u2019s perspective<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Note_down_the_reasons\" title=\"Note down the reasons\">Note down the reasons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Reach_a_resolution\" title=\"Reach a resolution\">Reach a resolution<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Check_up_from_time_to_time\" title=\"Check up from time to time\">Check up from time to time<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#Final_Thoughts\" title=\"Final Thoughts\">Final Thoughts<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.bcjobs.ca\/blog\/a-guide-to-conflict-resolution\/#About_the_Author\" title=\"About the Author\">About the Author<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p><span style=\"font-weight: 400;\">It\u2019s a skill that will serve you in all walks of life, whether at your job or at home. Resolving conflict in the workplace maintains peace and ensures productivity. We\u2019re happy to offer a crisp guide to conflict resolution.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_conflict_resolution\"><\/span><span style=\"font-weight: 400;\">What is conflict resolution?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Workplace conflict occurs when two or more people disagree on an opinion or goal. <\/span><a href=\"https:\/\/books.google.co.in\/books?hl=en&amp;lr=&amp;id=71b9UMgPgbwC&amp;oi=fnd&amp;pg=PR1&amp;dq=conflict+resolution&amp;ots=aE-NuC0D7M&amp;sig=SsRzuVNzJKLm9fuhN8LYbTtL2fs&amp;redir_esc=y#v=onepage&amp;q=conflict%20resolution&amp;f=false\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Conflict resolution<\/span><\/a><span style=\"font-weight: 400;\"> resolves these differences and makes things smoother between the people involved. One has to ensure a conclusion is reached where everyone is satisfied with the work and the people involved don\u2019t have hard feelings in the future.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The conflict resolver can be an outside party with a <\/span><a href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1038411106066396\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">neutral perspective <\/span><\/a><span style=\"font-weight: 400;\">or someone involved in the conflict who is good at finding solutions quickly. If you can be a resolver in your disputes, you are fit for managerial positions, where you have to resolve others frequently.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_resolve_conflicts_in_the_workplace\"><\/span><span style=\"font-weight: 400;\">How to resolve conflicts in the workplace<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Take_a_deep_breath\"><\/span><b>Take a deep breath<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Before getting into the thick of the matter, it\u2019s crucial to be calm and collect your emotions. So take a seat, breath steadily, and adopt a relaxed posture. An open body language signals your brain to be calm.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Find_a_quiet_place_for_discussion\"><\/span><b>Find a quiet place for discussion<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Gather the parties involved in the conflict. Have water at hand and aim for a distraction-free environment. Concluding is the main goal at present.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Give_a_voice_to_the_conflict\"><\/span><b>Give a voice to the conflict<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Say out loud what the issue is. Do so without blaming others. Instead, share your perspective on what the conflict made you feel. In turn, ask the room to share theirs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the issue is made clear, everyone can work towards a solution. If you\u2019re the mediator and one party refuses to acknowledge or resolve the issue, pull them aside. Personally, ask them what\u2019s making them hesitate. Once you know their perspective, you can reassure them and convince them to participate.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Look_at_it_from_the_other%E2%80%99s_perspective\"><\/span><b>Look at it from the other\u2019s perspective<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">No one enjoys getting involved in a feud. Most people would want to get along with their colleagues and employees happily. If a fight arises, it\u2019s because of a misunderstanding.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Listen to everyone\u2019s side. It will help you understand what\u2019s causing them to act this way.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Note_down_the_reasons\"><\/span><b>Note down the reasons<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Conflicts can arise out of personal stress. By taking note of the trigger, precisely what caused the misunderstanding, you can avoid a similar fate in the future.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Reach_a_resolution\"><\/span><b>Reach a resolution<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The parties involved have to compromise for a conflict to resolve. Rather than giving one person\u2019s idea over another, they should work together to form a plan where everyone\u2019s needs are met.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After compromising, it\u2019s time to apologize and express gratitude. Finally, a promise must be made not to repeat the same behavior.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Check_up_from_time_to_time\"><\/span><b>Check up from time to time<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Long after the resolution, it\u2019s essential to keep an eye on the parties involved in the conflict\u2014Check-in at a scheduled date or week. See if the same problems have chances of arriving again. Ensure everyone is happy with the resolution and the parties don\u2019t feel resentment towards each other.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span><span style=\"font-weight: 400;\">Final Thoughts<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ideally, we find a resolution, and a similar conflict doesn\u2019t happen in the future. However, suppose a challenging party has no interest in compromises or continues to do the same thing in the future. In that case, it\u2019s time to involve <\/span><a href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1038411106066396\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">higher management or HR<\/span><\/a><span style=\"font-weight: 400;\">. Conflict resolution is a key skill in HR. At BCJobs, you can find potential hires with the skill.<\/span><\/p>\n<hr \/>\n<h4><span class=\"ez-toc-section\" id=\"About_the_Author\"><\/span><strong><em>About the Author<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.bcjobs.ca\/\"><span style=\"font-weight: 400;\">BCjobs.ca<\/span><\/a><span style=\"font-weight: 400;\"> is Western Canada\u2019s largest job board, with a majority of the jobs coming from Vancouver. For nearly 20 years, BC Jobs has connected job candidates with companies looking to add talent to their teams. If your team is looking to recruit, BCJobs.ca is the right tool for you. Our job board has grown through virtual career fairs, branding, and partnerships. Contact us at community@bcjobs.ca today.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conflict resolution is a part of communication skills. You need to be observant, understand verbal and non-verbal clues, and how to use them accordingly. The one resolving the issue has to keep their emotions in check while doing their best to see from another\u2019s perspective.\u00a0 It\u2019s a skill that will serve you in all walks [&hellip;]<\/p>\n","protected":false},"author":109,"featured_media":8361,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[166,149],"tags":[],"class_list":["post-8355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-retention","category-hr-advice"],"_links":{"self":[{"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/posts\/8355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/users\/109"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/comments?post=8355"}],"version-history":[{"count":1,"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/posts\/8355\/revisions"}],"predecessor-version":[{"id":8356,"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/posts\/8355\/revisions\/8356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/media\/8361"}],"wp:attachment":[{"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/media?parent=8355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/categories?post=8355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bcjobs.ca\/blog\/wp-json\/wp\/v2\/tags?post=8355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}