In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.
Reporting to the Manager, Client Services, the Client Support Analyst functions in a diverse IT environment and provides unscripted first and second level troubleshooting. This role supports and responds to inquiries/requests for IMIT related equipment, maintenance, repairs and services which are managed and maintained through IT and Telecommunications. The Client Support Analyst also provides technical and administrative support for IT moves and installations as well as administrative and financial support for the department and BCEHS. The Client Support Analyst supports a diverse clientele that also present geographical challenges or limitations and often include issues that are in urgent need for resolution.