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Allina Health

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Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.
Allina Health Home Oxygen & Medical Equipment (HOME) offers oxygen and medical equipment solutions to help keep patients safe, comfortable and independent in their own home. With headquarters located in St. Paul, Minn., services are provided in 42 Minnesota counties, western Wisconsin and northern Iowa 24 hours a day, seven days a week.
Req ID: 37367
Customer service
Obtain new customer intake information
Answer phones in professional manner
Obtain/review information for intake
Use and navigate EMR: TIMS and Excellian
Follow Medicare compliance guidelines for equipment delivered
Schedule delivery time for RT delivery
Review RT shippers completed by customer service for accuracy
Work in showroom to cover for breaks and PTO
Designated contact person for the Sleep Lab Accounts
Receive fax or phone orders and enter into TIMS for new set-ups, supplies, or service call\\
Maintain a positive and polite working relationship with sleep lab staff
Work with Clinical Manager to oversee vent follow-up program
Schedule monthly vent follow-ups to ensure all required follow-ups are completed
Refer clinical questions from customers to RT
Clinical documentation is obtained per insurance guidelines
Facilitate clinical diagnostic studies for AAA
Complete all appropriate paperwork for set-up and pick-up including log sheet
Check all paperwork from customer service for accuracy and thoroughness
Schedule and develop tracking mechanism for all studies to assure study is complete and equipment is picked-up

High school diploma/GED
College degree preferred (4 year)

3years H.O.M.E. customer service experience to include billing, insurance and thorough knowledge of DME industry and products
2 years experience in call center customer service environment
Strong communication, organizational and customer service skills
Medical terminology
Good critical thinking and problem solving skills
Professional telephone manner with strong verbal skills and ability to communicate and respond in courteous manner with attention, respect and sincerity to a wide variety of people
Ability to work as a team as well as independently. Work in a team atmosphere to service the customers
Proven ability to multi task and prioritize a variety of tasks and information
Process and manage a variety of tasks
Prior experience with data entry and strong typing skills
Computer data entry with competency
Knowledge of DME industry and products preferred
Knowledge of complex issues related to ventilators, apnea monitors, CPAP & BiPAP patients preferred
Certificate in medical field or medical field experience preferred (LPN, PTA, OTA, COTA)
Work Schedule
Monday - Friday 830-5
Location/Community Information

With beautiful natural settings along the Mississippi River, St. Paul embodies a large ethnically diverse population with restaurants, cultural entertainment, and shopping venues for everyone. Downtown St. Paul features a number of historic buildings including the State Capitol, the Fitzgerald Theater (home to Garrison Keillor's "A Prairie Home Companion"), the Landmark Center, the St. Paul Hotel, and breathtaking views of the Mississippi River. The city is also home to the Science Museum of MN, the Xcel Energy Center (home of the MN Wild hockey team), and the MN History Center. St. Paul offers many private, alternative, and public school options from elementary through college and a wide array of housing options from old historic homes to new construction. The Twin Cities is consistently ranked near the top of Fortune's list of best cities in the world for work and family. A healthy business climate, opportunities for employment, good transportation, and an entrepreneurial environment are amongst the contributing factors. Located in St. Paul Population = 270,000 Service Area = 1,600,000

Community Resource Links:
Community Information School Digger
Explore Minnesota MN Dept of Education
Minneapolis St. Paul Magazine St. Paul Pioneer Press
Twin Cities Living Magazine Star Tribune


If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.
Allina Health System