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Objective
• To contribute to a retail sales organization as an assistant manager

Profile
• Experienced retail sales specialist with strong background in personal sales, loss prevention and promotion techniques

Experience
• Assistant manager. ABC Home Stores. Vancouver. August 2006 to present.
o Revised security strategies based on analysis of nightly loss prevention audit, preventing $10,000 annual loss
o Repositioned store entry merchandising and display, increasing high ticket item sales by 13 percent
o Implemented new sales greeting and customer engagement process, resulting in 12 percent increase in value of each transaction
o Managed evening payroll, scheduling, inventory, cash out, employee schedule and reporting.

• Sales associate. ABC Home Stores. Burnaby. May 2005 to August 2006.
o Applied product and service knowledge to cross-sell in personal sales, increasing personal average per transaction value by 58 percent
o Recommended and implemented store entry merchandising display changes, based on nightly loss prevention audit
o Worked with other customer service team members to improve sales, promotion and customer service delivery

• Cashier. Wong’s Dollar Store. Vancouver. July 2003-May 2005.
o Processed customer transactions using point of sale system
o Responded to customer complaints with courtesy and empathy
o Handled customer returns while employing loss prevention standards

Education
• Diploma of Technology. Marketing Management. BCIT. 2007.
• Grade 12 Dogwood Diploma. Churchill Secondary School. Vancouver. 2003.

Awards and Recognition
• Named Employee of the Month three times at ABC Home Stores
• Received top mark in Marketing 1102 course.