Experienced Human Resources practitioner with over 25 years experience in private industry, government and not for profit environments, covering a full range of services including:
-Career and Personal Development
-Change Management
-Coaching
-Communication and Styles
-Conflict Resolution and Mediation
-Leadership Development
-Myers Briggs Qualified
-Performance Management
-Recruitment and Selection
-Retention
-Succession Management
-Supervisory Development
-Team Building
Susan has significant experience in the Human Resources field. Her expertise ranges from recruitment, organizational design and continuous improvement initiatives, to supervisor development, performance management, and change management. Susan has created a series of courses that focus on realistic results using practical examples, mentoring, personal development and evaluation that ensure that learning is transformational and sustainable. Susan also provides individual, executive and group coaching, and delivers seminars on personality type, effective communications, customer service, change management, team building and leadership development. Courses are tailored to meet the individual needs of the organization.
Leadership development is a specialty area that focuses on linking the company competencies to leadership growth and development, using emotional intelligence to increase leadership abilities by proactively planning for improvement.
Susan has provided services to a wide range of organizations including the Provincial Government, Municipalities, Logistics Industry, First Nations Groups, Public Accountants, Telecommunications Industry, Hospitality Industry and many others.
Susan has an MBA in Executive Management with a specialization in Leadership through Royal Roads University. She also has an Executive Diploma in Management specializing in Human Resources from Thompson Rivers University, as well as several years of study in Business Administration at Simon Fraser University.